The Struggle Was Real
Return Frauds Spike
According to the NRF, return frauds in the retail industry amount to $101 billion! With return frauds escalating, Whattheflex faced a trust and financial dilemma. A staggering 5-10% of returns were fraudulent, impacting revenue and customer trust.
Time-Consuming Returns
Manual returns drained hours, stealing their precious time from growth efforts. Studies reveal 30% of online purchases are returned, each minute spent handling these eats into potential growth. Switching dashboards and excel sheets was very confusing and tedious.
Low Customer Retention
Selling products that have a different fit and style for different customers, they found it hard to maintain customer loyalty along with handling returns. Complex returns reduced repeat business and frustrated customers.
